Terms & Conditions of Sale

While sounding a bit formal, the following terms and conditions of sale are set down by SHUKR to prevent any possible sources of misunderstanding.


Formation of the Contract

  1. The offer in this sale occurs when the buyer fills in the order form and submits it to SHUKR.
  2. Acceptance of this offer occurs when SHUKR charges the buyer's credit card.

Payment

  1. The buyer's credit card is charged in full at the time the order is placed.

Cancellation of Orders

  1. If you wish to cancel your order, please contact us immediately after placing it. We begin processing orders quickly, often within a few hours, so cancellation requests must be made promptly.
  2. If your order has not yet shipped, you will receive a full refund and no charges will apply.
  3. If your order has already shipped, outbound shipping fees are non-refundable, and any applicable return shipping costs will be the responsibility of the buyer.

Returns

  1. You may request a return within 7 days of your delivery date. To be eligible, the item must be in the same condition you received it, not worn outside the home (trying on for size is permitted), not washed, and returned in its original packaging with original tags attached.
  2. To start a return, contact us at helpdesk@shukrclothing.com. Our team will review your request and respond within 24–48 business hours, inshaAllah.
  3. The following items are considered Final Sale and are not eligible for return, refund, or exchange: all purchases made during promotional sitewide sales (including Eid Sales, Clearance, Blowout Sales, etc.); any item marked as Final Sale; and orders where a discount code, promo code, or coupon code was applied at checkout.
  4. Once your return is received, please allow 7–10 business days for processing. After approval, refunds may take an additional 3–5 business days to appear on your statement.
  5. SHUKR reserves the right to deny a return, refund, or store credit if the item does not meet the above requirements.
  6. We do not offer price adjustments under any circumstances.
  7. The buyer is responsible for all shipping charges incurred, including the initial shipping cost and the cost of returning the item to SHUKR, except in cases where SHUKR is at fault for sending an incorrect or defective product.

Ownership

  1. The goods enter into the ownership of the buyer when the customer's credit card is charged.
  2. SHUKR is responsible for ensuring that all goods are fit for their purpose and are free from any fundamental defect prior to shipping the goods to the buyer.

Conformity of the Goods

  1. SHUKR will deliver goods which are of the quantity, quality, and description, as stated at the time of purchase.
  2. The buyer should examine the goods immediately upon receipt to check that the goods conform to the invoice.
  3. The buyer should notify SHUKR if any lack of conformity exists within 3 days of receipt of the goods.
  4. If the goods do not conform to the invoice in a fundamental way, SHUKR will either replace those products which do not conform or refund the cost of those items. The choice of refunding or replacing the items will be made by SHUKR.
  5. If the buyer does not notify SHUKR within 3 days of receipt of goods, the buyer loses the right to rely on a lack of conformity and SHUKR will not replace such goods.
  6. Those goods which do not conform to the invoice, and as such have been substituted, are the property of SHUKR and the buyer will make all necessary arrangements in order to ensure that the products are returned to SHUKR. The expense of this return will be borne by SHUKR.

SMS Marketing

  1. By opting in to receive SMS marketing from SHUKR, you agree to receive recurring automated marketing text messages at the phone number provided. Consent to receive SMS marketing is not a condition of any purchase. Message and data rates may apply, and message frequency may vary. Reply STOP to cancel at any time. See our Privacy Policy for more information on how your data is used.

Definition of "fundamental"

A breach of contract committed by one of the parties is fundamental if it results in such detriment to the other party as substantially to deprive him of what he is entitled to expect under the contract, unless the party in breach did not foresee and a reasonable person of the same kind in the same circumstances would not have foreseen such a result.